Frequently Asked Questions


Here are the answers to the questions we’re most commonly asked.

If you can’t find the answer you are looking for, please feel free to email us at

I have opened my account, now what?

Once we have set up your Direct Debit, the date of your first payment will depend on whether you've opted in to Intelligent Silos, or just Monthly Recurring payments.

Monthly Recurring payments are only ever collected on the first Tuesday of every month, whereas both Intelligent Silos and Boosts are collected every Tuesday, subject to a £2 minimum. Any money we receive will then be invested the following Tuesday.