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FREQUENTLY ASKED QUESTIONS
Here are the answers to the questions we’re most commonly asked.
If you can’t find the answer you are looking for, please feel free to email us at [email protected]
If you can’t find the answer you are looking for, please feel free to email us at [email protected]
Here are the answers to the questions we’re most commonly asked.
If you can’t find the answer you are looking for, please feel free to email us at [email protected]
If you can’t find the answer you are looking for, please feel free to email us at [email protected]
How long does it take for me to receive my money after requesting a withdrawal?
We will always attempt to withdraw from your cash fund first, and this can take up to four days to reach your account. If there is insufficient cash and we need to sell some investments to make up the difference, this can take anywhere up to two weeks.
Can I withdraw my money?
Yes of course, you can withdraw your money from Silo at any point. There is no cost to make a withdrawal.
How long does it take for my money to move from my bank account into my Silo account?
We will send you an email notification one week before the money leaves your account the following Tuesday. Monthly Recurring payments are also shown two weeks before in app, to give you the chance to amend them if you change your mind.
How do I add money to my account?
Money can be added in three ways:
- Monthly Recurring Silos, paid on the first Tuesday of every month
- In app via ad hoc Boosts
- Intelligent Silos
Is there a minimum or maximum that I can save into Silo?
You must be able to save a minimum of £25 per month via a Monthly Recurring Silo. There is no maximum.
