This website and MyKillik.com are services that are owned and operated by Killik & Co LLP (Killik & Co).

This privacy policy sets out how Killik & Co uses and protects any information that you give us when you use these websites or when you click on a link from an email from us that directs you to these websites.

Overview

Please read this Privacy Policy carefully by visiting our websites www.killik.com & www.MyKillik.com (our sites), using our mobile application (App) or opening a Killik & Co account, you will be bound by the terms of this Privacy Policy.
This Privacy Policy should be read together with our Acceptable Use Policy and, if you have signed up to a Killik & Co account, our Terms & Conditions.
This privacy policy sets out how Killik & Co LLP (Killik & Co) uses and protects any information that you give us when you use the App or our websites or when you click on a link from an email from us that directs you to the App or websites.
We take your privacy very seriously and are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the App or websites, then you can be assured that it will only be used in accordance with this privacy statement.
For the purpose of this Privacy Policy and the Data Protection Act 1998, Killik & Co (we and us) of 46 Grosvenor Street, London W1K 3HN is the ‘data controller’. We are also registered with the Information Commissioner under registration number Z5711970.
We may change this policy from time to time by updating this page. You should check this page periodically for any changes. Remember that your use of Killik & Co’s Services is at all times subject to the Terms & Conditions, which incorporates this Privacy Policy.

What We Collect

Information you give us.

When you apply for an account with us we may ask you for information that shall include but shall not be limited to: your name; contact information including email address, mobile phone number, and address; National Insurance Number; bank account details; information about your financial situation including income, expenditure and spending patterns; and copies of personal identification documents (such as your passport or driving licence).

Information we collect about you.

With regard to each of your visits to our sites we will automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our sites (including date and time), products you viewed or searched for. page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Information we receive from other sources.

This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this sites. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Uses made of the information

We use information held about you in the following ways

• understand your needs and recommend suitable investments and investment strategies for you;
• verify your identity, and for this purpose we will use third party verification services;
• provide you with a better service;
• provide the services you have signed up for;
• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer within the Killik & Co group that are similar to those that you have already purchased or enquired about;
• to notify you about changes to our service;
• to ensure that content from our sites is presented in the most effective manner for you and for your computer.
• to administer our sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our sites to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our sites safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and to make suggestions and recommendations to you and other users of our sites about goods or services that may interest you or them.

Information we receive from other sources

• We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
• We do not share data with other organisations unless the law permits us to do so. We do not sell individuals’ information. We will share it only with our authorised Data Processors, who must act at all times on our instructions as the Data Controller under the Data Protection Act 1998. Before you submit any information, we will notify you as to why we are asking for specific information and it is up to you whether you provide it.

How we use cookies

A cookie is a small file which is placed on your computer’s hard drive by your web browser under the request of a web sites owner or operator. Cookies are used to allow web applications to respond to you as an individual with the web application tailoring its operations to your needs, likes and dislikes by gathering and saving information about your preferences in the cookie file.

When we send you an email that contains a link to our websites or App, we may use cookies to tell us if you click on the link. This is intended to help us to direct other information to you that you may find of interest or may prompt us to contact you.
On our websites, we use cookies that are essential to make the websites work or to identify which pages are being used. This helps us analyse data about web page traffic and improve our websites in order to tailor it to customer needs generally. We may also be able to identify individual users of the websites, if for example your details are stored within our database. Where this is the case, we may use the data about which areas of our sites you have visited to analyse trends and tailor our communications to you.
Overall, cookies help us provide better website experience, by enabling us to monitor which pages visitors find useful and which they do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us or about your journey through the websites.
By using the websites you accept that cookies will be placed on your computer. You can block or remove cookies through your web browser. If you block cookies, for the most part the websites should continue to operate normally, however there may be some areas where you may not be able to take full advantage of the website’s functionality.

You can disable Cookies in your web browser. Information can usually be found in your Web Brower’s help section.

Disclosure of your information

You agree that we have the right to share your personal information with

• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, in particular we may share your information with Killik & Co Trustees Limited and Killik Intelligent Savings Limited, which is authorised and regulated by the Financial Conduct Authority and selected third parties necessary in providing the services;
• business partners, service providers, suppliers and sub-contractors for the performance of any contract we enter into with them or you (including, but not limited to, suppliers that facilitate identity verification).
• analytics and search engine providers that assist us in the improvement and optimisation of our sites (for example Google for the purpose of its Google Analytics service);
• if we sell or buy any business or assets, in which case we may need to disclose your personal information to the prospective seller or buyer of such business or assets;
• if we, or substantially all of our assets, are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets; and if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply Acceptable Use Policy, our Service Terms and Conditions and other agreements; or to protect our rights, property, or safety or those of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Security and where we store your personal data

We are committed to ensuring that your information is secure. In order to try to prevent unauthorised access or disclosure, we have put in place strict procedures and security features around the App and websites. However, transmission of information via the internet is not completely secure.  We do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our sites. Any transmission is at your own risk.

Where you have set a password to access the App and certain areas of the websites, please make sure you keep this secure.

The data that we collect from you will be typically transferred to, and stored at, a destination inside the European Economic Area (“EEA”). It will also be processed by staff operating inside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. If for any reason we need to transfer and store your data outside the EEA, we will do so only where we have assess that equivalent data protection measures are in place. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

  • optimisation of our sites (for example Google for the purpose of its Google Analytics service);
  • if we sell or buy any business or assets, in which case we may need to disclose your personal information to the prospective seller or buyer of such business or assets;
  • if we, or substantially all of our assets, are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets; and if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply Acceptable Use Policy, our Service
  • Terms and Conditions and other agreements; or to protect our rights, property, or safety or those of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • Security and where we store your personal data

We are committed to ensuring that your information is secure. In order to try to prevent unauthorised access or disclosure, we have put in place strict procedures and security features around the App and websites. However, transmission of information via the internet is not completely secure.  We do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our sites. Any transmission is at your own risk.

Where you have set a password to access the App and certain areas of the websites, please make sure you keep this secure.

The data that we collect from you will be typically transferred to, and stored at, a destination inside the European Economic Area (“EEA”). It will also be processed by staff operating inside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. If for any reason we need to transfer and store your data outside the EEA, we will do so only where we have assess that equivalent data protection measures are in place. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Links to other websites

Our websites may contain links to other websites of interest. However, once you have used these links to leave our sites, you should note that we do not have any control over that other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites and such other sites are not covered by this privacy statement. You should exercise caution and look at the privacy statement applicable to the websites in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:-

• Whenever you are asked to fill in a form on the websites or via the App, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes
• If you have previously agreed to us using your personal information for our own marketing purposes, you may change your mind at any time by emailing [email protected]

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please email [email protected]
If you believe that any information we are holding about you is incorrect or incomplete, please email [email protected] as soon as possible. We will promptly correct any information found to be incorrect.