Silo Support Administrator
(3 month fixed term contract)

Ipswich

We require Silo Support Administrators, to join on an initial 3 month fixed term contract, to deliver an outstanding customer experience to our Silo clients and help improve the Silo app, based on insights gathered from engaging with customers on a daily basis. 

Key Accountabilities

Delivering the best possible experience of Silo for prospects and clients. Always showing a passion for Silo and helping people to save and invest.

  • Onboard new and existing Killik & Co clients onto Silo
  • Understand Anti Money Laundering (AML), Anti Impersonation (AI) and Suitability processes
  • Communicate with clients by email and on the telephone to assist with queries and to troubleshoot issues with the Silo app ensuring that the client receives the best possible experience
  • Respond to clients within the agreed SLA
  • Work closely with all divisions of the Silo team to get to the underlying cause of a problem and gather all the required information to ensure that issues are resolved efficiently
  • Help to promote the Silo product to build our client base & assets under management
  • Work with other areas of the business to assist with questions regarding the Silo product
  • Assist with transfers of client assets both internally and from other providers
  • Be pro-active; identify opportunities to improve the client experience in both support processes and in the Silo app
  • Respond to reviews on the App Store and Google Play Store
  • Assist in migration of accounts, set up  and data cleansing ensuring migration and data quality

Competencies / Skillset

  • Communication – fantastic written and verbal communication skills
  • Customer service
  • Effectiveness and adaptability
  • Team working
  • Methodical and organised
  • Flexible, willing to help, polite & patient
  • Work under pressure
  • Getting things done
  • Willing to learn

Qualifications / Experience Required

  • Previous experience of customer service within an office/corporate environment
  • Previous experience in Financial Services is desirable
  • Proficient with Microsoft office

Contractual Hours

9.00am – 5.30pm, Monday to Friday

Get In Touch

Please send a CV and covering letter to [email protected] with the subject title of the role you are applying for.
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