We require a Middle Office Administrator, on a maternity cover contract, to undertake a range of duties and provide a support function for all client correspondence, including quality checking and reviewing all requirements that are carried out. To also provide a technical support of the business needs with regards to operational requirements.

Key Accountabilities

• Assist clients and Investment Managers with MyKillik access, navigation and queries
• Create and dispatch letters to clients.
• Maintain issues and feedback logs to assist in enhancement of the site.
• Support management of internal statement and valuation process, check reports for accuracy, help resolve any issues and arrange distribution.
• Assist with accurate and timely dispatch of postal and electronic communications
• Assist clients and brokers with Shareowner Services voting
• Respond to queries in shared inboxes in a timely and thorough manner
• Provide support to brokers with intranet based client management tools
• Liaise with Model B operations provider
• Participate in team briefings
• Meet deadlines in accordance with regulatory or SLA requirements

Competencies / Skillset

• Getting things done
• Communication and sharing knowledge
• Customer service
• Effectiveness and adaptability
• Team working
• Attention to detail
• Gathering and analysing information

Qualifications / Experience Required

• Educated to ‘GCSE’ level standard or equivalent
• Experience of Financial Services administration
• Good Excel skills
• Commercial awareness

Contractual Hours

9.00am – 5.30pm, Monday to Friday

Get In Touch

Please send a CV and covering letter to recruitment@killik.com with the subject title of the role you are applying for.

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