We require a House and Community Coordinator to support the overall success of House of Killik Chiswick, by creating activities and an environment that delivers a fantastic experience for prospects and clients; generating high levels of enquiries and new business.
Key Accountabilities
Working alongside the Relationship Manager, the Marketing team and other House and Community Coordinators, this role will focus on:
- Overall visibility of House of Killik Chiswick
- understanding key local channels to improve awareness of who we are and what we do, liaising with Marketing to develop appropriate and cost-effective Marketing materials;
- overall management of relevant social media channels to promote House of Killik Chiswick as an innovative and welcoming space for families to discuss their financial plans and requirements;
- ensure the pipeline of content is on brand and on message, adapted to appeal to key local audiences.
- Coordination of a strong calendar of events and activities to generate footfall, prospect conversations and client engagement.
- working closely with Marketing and other Houses to amplify central assets/content wherever possible; ensuring that local audience insights are incorporated into the activity plan.
- Support delivery of excellent prospect and client experience
- welcoming people to House of Killik Chiswick both within normal opening hours and at events;
- signposting relevant content, literature, events and services for local prospects/clients;
- swift and proactive follow up with prospects/clients, in support of the Relationship Manager.
- Support delivery of a distinctive, welcoming environment
- make sure the House is well presented, clean, warm, tidy, inviting;
- keep all hospitality facilities running smoothly;
- keep key literature well stocked;
- regular contact with Estate Management team regarding any issues which need attention.
- Coordination of relationships with key local business partners and stakeholders
- ensuring we maximise opportunities to promote House of Killik Chiswick through the local business network;
- get to know key people in the area and how Chiswick works;
- identifying opportunities for new partnerships;
- supporting the Relationship Manager in building strong local relationships that might generate new business opportunities.
- Collaboration and insight sharing
- work closely with Marketing team and other House of Killik House and Community Coordinators to share and learn best practice, identify opportunities for local amplification of central campaigns, feedback on what works and what doesn’t so that the approach can be continually optimised.
- Relationship Manager Support
- assist with prospect enquiries and walk ins when Relationship Managers are unavailable;
- arrange meetings and appointments.
Competencies / Skillset
- Getting Things Done – Delivers on agreed objectives promptly; prioritises workload; remains professional under pressure.
- Communication & Sharing Knowledge – Confident, clear and accurate with all communication. Maintains accurate records and makes effective use of new technology.
- Customer Service – Positive attitude to find solutions in line with TCF principles. Uses customer feedback to improve service.
- Effectiveness & Adaptability – Able to maintain a high volume of work, striving for continual improvements. Understands individual contribution in relation to corporate objectives. Presents a positive image and approach to change.
- Team Working – Shares knowledge, skills and experience with colleagues; understands team goals; is cooperative and supportive of others.
Qualifications / Experience Required
- Good administration skills and a high degree of attention to detail
- Previous experience of working in an environment with a focus on delivering an exceptional client experience
- Previous experience of organising/coordinating events would be advantageous
Contractual Hours
9.00am – 5.30pm, Monday to Friday
There may be the need to run events outside of normal working hours, for which time off in lieu will be provided.
Get In Touch
Please send a CV and covering letter to [email protected] with the subject title of the role you are applying for.
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