We require a CRM Marketing Manager to lead the development and delivery of Killik & Co’s CRM Strategy, including the development and embedding of innovative and integrated email campaigns across both the Killik & Co and Silo brands.

The CRM marketing Manager will also be responsible for creating and executing a direct marketing plan that supports business growth by engaging prospects and clients, maximising conversion and the value of each potential and actual client relationship.

Key Accountabilities

This role is a key position within the team, so we are looking for someone with passion, drive, personal responsibility and initiative to bring this role to life.

• Define, manage and deliver upon email and other direct marketing strategies and approaches
• Help define a segmented approach to client communications and develop a test-and-learn programme that enables us to identify optimum approach to content and channel for different client profiles
• Own delivery of existing regular client marketing campaigns ensuring on-time, flawless execution in line with brand and business aims
• Track marketing performance and results in such a way as to identify and deliver upon opportunities to improve engagement
• Develop a strategy and plan for automated campaigns where appropriate to drive client satisfaction, prospect engagement and conversion and commercial growth
• Develop initial strategies for use of channels other than email eg SMS, push notification platforms
• Ongoing A/B testing and optimization plan to improve regular and bespoke campaign performance
• Work closely with Content & Engagement Manager and other stakeholders across the team and the business to ensure content is optimized according to direct marketing campaign performance across different client segments
• Develop the design and identity of our direct marketing campaigns in such a way as to improve performance and engagement

Competencies / Skillset

• Getting Things Done
Delivers on agreed objectives promptly; prioritises workload; remains professional under pressure.
• Communication and Sharing Knowledge
Confident, clear and accurate with all communication. Maintains accurate records and makes effective use of new technology.
• Customer Service
Treat customers fairly and use customer feedback to improve service.
• Effectiveness and Adaptability
Able to maintain a high volume of work, striving for continual improvements. Understands individual contribution in relation to business objectives. Present a positive image and approach to change.
• Team Working
Shares knowledge, skills and experience with colleagues; understands team goals; is cooperative and supportive of others.
• Leadership
Values contributions of others; gives meaningful feedback and looks to improve in all areas, remaining approachable to colleagues/customers.

You will also:
• Be a versatile self-starter: prepared to own and define how we are seen by the world – our clients and wider community
• Love both high-level strategy and hands-on delivery: constantly testing and learning to improve and optimize.
• Operate with openness, creativity, enthusiasm, meticulous attention to detail and a passion to make things better.
• Be a naturally analytical problem solver with a focus on results and measurement

Qualifications / Experience Required

• 5+ years’ relevant experience, and hands on direct marketing/email marketing experience.
• Solid understanding of the various email and direct marketing tools and how to leverage these to deliver improvements in growth
• Hands on experience of working with a variety of email service providers
• Good understanding of A/B testing and measuring commercial impact
• Experience in coordinating a plan comprising different regular email marketing campaigns and monitoring performance
• Excellent written communication skills
• Flexible and open to change, with a ‘hands on’ approach
• Enthusiastic self-starter able to prioritise, use initiative and perform under pressure
• Organised and can follow process and best practice, as well as using initiative
• A strong communicator with the ability to interact clearly, effectively and appropriately with colleagues and others at all levels
• Awareness of current trends/brands in the online space
• Financial Services (other regulated industries) experience preferred

Contractual Hours

9.00am – 5.30pm, Monday – Friday

Get In Touch

Please send a CV and covering letter to recruitment@killik.com with the subject title of the role you are applying for.

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